FAQ

- GENERAL

Do you accept PayPal, Google Wallet, or some other weird payment system that I like?

Yes, we accept all sorts of payments, even though our main payment processing system is Stripe. We accept: VISA, MasterCard, AMEX, Discover, Apple Pay, Google Pay, Paypal, etc.

What's your privacy policy?

We will never share your information with any third party.
Is it safe to put my credit card number into this website?
Yes, of course. We don’t store any of your credit card information (that’s handled by our payment processor, Stripe, the best in the business) and we will never share your personal information with anyone else.

- SHIPPING AND RETURNS

My order never arrived.

Every now and then it happens that packages get lost and/or never arrive for various shipping reasons. Check your order confirmation email for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we’ll work with you to refund or reorder your items.

My order arrived incomplete or damaged.

Send us an email. Tell us what you ordered and your order number, and we’ll help you out with your issue. If needed we can refund your order.
I’ve already placed an order, but would like to change my shipping?
Unfortunately, once and order has been placed we cannot change it status, However, you may cancel your order and place a new order with your preferred shipping.

I would like to return my order.

30 day money back guarantee. Free returns! For more information send us an email at: foreverjewels.contact@gmail.com.

Other questions?

We don't charge cancellation fees, we generally replace things that arrive severely damaged, and if your order needs to be refunded, we'll issue your refund within 5 business days from our last email.
Still need help?
You can send us an email at

foreverjewels.contact@gmail.com. Please include your order number and any other relevant information.